Terms of Service, Dewlance™ Web Hosting
agreement to these terms of service. If you do not agree to these terms
of service, please do not use Dewlance.com’s Web Hosting services.
modify, or remove portions of these terms at any time. Please check
these terms regularly for changes.
user to access the client area. Any product(s) or service(s) that a
user registers with, must be paid for within two (2) working days or any
orders will be terminated along with the users inactive account.
satisfaction of Dewlance.com’s credit approval requirements,
Dewlance.com agrees to provide the web hosting services described in the
Order for the fees stated in the Order.
clients order(s) will be activated. While most orders will be activated
within 1-12 hours, Dewlance.com can not guarantee setup within this time
as all orders are processed and activated manually.
account whether it be done by them or by others. If server security is
compromised, the account holder is responsible for all violations of the
terms of service. Client is also responsible for disconnect and
reconnect fees associated with violations.
unlike our other hosting packages, we do not provide full support for
due or your server/service(s) will be terminated. This is because of
the need to renew server and control pannel licenses which we will not
do until we recieve full payment.
(Dewlance.com/tos.html) apply the same to servers as they do to all
other forms of our services.
your server changes, you submit a ticket to our support department or
email email@example.com with your full name, title and the new
password. If the root password is not sent to us when it is changed, we
will contact the billing contact and notify them. If new password is
not sent to dewlance™ Web Hosting within 24 hours of request, we may
suspend all services to your account. We hold no responsibility for whom
you give the root password to. If anyone else then a staff member at
Dewlance.com contacts you claiming to be Dewlance™ Web Hosting,
Dewlance.com or a staff member, do not release the password to them.
Password change requests may take up to 24 hours to process. Also, If we
suspect illegal activity we may ask you for your root login information
which you must give us, failure to do so will result in immediate
suspension or termination.
internet & connected to power, it does not include the time the
server is down for a reboot, hardware upgrades/downgrades, or for
downtime caused by software/hardware errors or issues.
Dedicated and Co-location customers. Additional OS reloads will be
charged at the cost of a $60.00 one-off fee.
private server) utilizing heavy amounts of system resources may be
temporarily disabled. When necessary, clients/resellers may be required
to upgrade the service package to accommodate actual usage.
Additionally, to reduce the load on servers, Dewlance™ may relocate
virtual private server containers to different nodes and/or IP
for license so never use your own key, even if it is valid key, or it
may lead to a violation of our Terms of Service, which we take very
seriously(Account termination or closure without refund)
providing services to them and may include clients name and website in
promotional materials. Dewlance.com reserves the right to use clients
comments/testimonials for promotional use. If this is undesired, the
client may request to opt out of promotional use by contacting Customer
Email or Support Ticket. Reply times may vary depending on clients
Support Request urgency and detail.
- IRC or IRC egg drops or bots.
- Mail bombers.
- IP spoofers.
- Port scanners.
- Video & Game hosting/streaming (excluding Flash & Java Games, third party streaming is permitted).
- Illegal distributing and/or advertising of copyrighted material.
- Warez/Nulled Content.
- XXX/Porn Hosting or Linking is not allowed
- Websites designed specifically for downloads.
- PHPizabi scripts.
- YaBB Forums.
- Server Exploit Scripts.
- Vulgar language used to offend a minority, ethnic society, sexual
orientation prejudiced, discrimination against a group, sex, ethnic and
- High memory uses Scripts
- ROMs and Emulators.
- Free Hosting or Blog Hosting.
- Forum Hosting
- Proxy Sites
- Bitcoin/Litcoin “Mining Software”
- Torrent Upload/Download or Hosting
- Camfrog Video Chat – Camfrog Software
- Auto Surfing Software
- SEO SPAM posting software like Xrumer, SEnuke, Scrape-box, etc.
Note: Forum Hosting, YaBB Forums and Private Proxy Site is allowed on “VPS”(Virtual Private Server).
content that does not comply to the terms of service will be removed by
Dewlance.com. Dewlance.com reserves the right to warn the user and
immediately suspend access upon discovery of any script that may exploit
or contain a threat to our server(s).
and/or IP address ranges. For example, this may include blocking Port
6667 (IRC), denying access from a known spammer’s IP address range, or
limiting the speed of point-to-point file-sharing programs (Kazaa,
Limewire, eDonkey, etc…). This may also include prioritization of
certain traffic types, such as Voice-over-IP (VOIP) phone call
- Sending unsolicited mail messages, including the sending of ‘junk mail’.
- Harassment, whether through language, frequency or size of messages.
- Unauthorized use, or forging, of mail header information.
- Creating or forwarding of ‘chain mail’.
suspend service to clientele, until which time such issue is corrrected
keeping people informed. However, spamming from the Dewlance™ network,
and spamvertising (unsolicited advertising of) sites hosted on the
Dewlance™ network, is prohibited. Legitimate bulk email meets the
following criteria: ALL recipients have confirmed willingness to be
added to a distribution list by clicking on confirmation links or
(preferably) by responding to verification emails.Distributed messages
include valid headers, removal instructions, and information on the
method by which the subscribed addresses were obtained.
All bulk email senders must post privacy policies and must be clearly
identified to recipients during the subscription and confirmation
process. The usage of third-party distribution lists is prohibited. If
Dewlance™ approaches a client for evidence of confirmation, the request
must be honored within 48 hours of the initial spam alert. Deactivation
of an account or service may be required, until proof of confirmation is
provided and approved. Dewlance™ reserves the right to require
termination of any services involved in the transmission of unsolicited
email. If any activities lead to blacklisting, the involved
client/reseller may be charged an abuse fee of $150.
soon as possible. Any insecure, possible threats and/or bugged scripts
will be removed from the servers without notice.
- Memory usage may not exceed 20% per Domain.
- CPU usage may not exceed 25% per Domain.
- Apache connections may not exceed 25.
- MySQL user connections may not exceed 50.
- 50 IMAP mail connections per IP.
- 50 POP3 mail connections per IP.
- 40 outgoing emails per hour.
hosted on. Please contact us for the exact limitations for each server
in the network.
domain registar, and it will be automatically set as the
Administrative, Billing and Technical information. Client reserves the
right to contact support and get this information changed. All
information (Admin, Billing, Tech, etc.) on domain profiles must be 100%
true as required by ICANN. If we discover false information, we may
suspend access to your domain and/or hosting.
If domain is included in your hosting package, the price of the domain
will be excluded from the refund amount, and client will have the choice
to have it transferred to them or to have us manage the DNS.
clients billing cycle shall be Monthly, Quarterly, Semi-Annually,
Annually or Triannually, as indicated on the Order.
Payments must be made in United States Dollars(USD), Euro, GBP, AUD,
JPY, CNY or Indian Rupees(INR), Client is responsible for providing the
process orders until the E-Cheque clears, depending on the
products/services that have been ordered. If for any reason, the
E-Cheque does not clear, services to client will be denied until all
invoices have been paid.
client is within the 30 days money back Guarantee period, (2) client
did not breach any of Dewlance.com’s terms of service, and (3) The
product or service that was purchased is refundable. Dewlance.com
reserves the right to withhold a refund if client is not eligible to
receive one and a valid reason for claiming a refund is required.
circumstances, demanded by client is subject to the final decision taken
by Dewlance.com and not following the rules and regulations may cause
to the suspension/termination of account without any prior notification.
the billing date for the upcoming term. A five (5) day notice before the
upcoming billing date is also required for any downgrades. All clients
data will be destroyed after the cancellation date.
account from the previous month. Overage charges are billed per gigabyte
at a rate of $0.50 (fifty cents). Dewlance.com reserves the right to
suspend any account which does not pay any overage charges issued.
Dewlance.com is not responsible for spikes in bandwidth that are caused
on a clients server for any reason. Client is liable for all bandwidth
to and from their server.
that services can be interrupted for many reasons other than the
negligence of Dewlance.com, and that damages resulting from any
interruption of services are difficult to ascertain. Therefore,
client agrees that Dewlance.com shall not be liable for any damages
arising from such causes beyond the direct and exclusive control of
purchased by client without notice and without liability if (1)
Dewlance.com reasonably believe that the services are being used in
violation of the terms of service, (2) A written Abuse claim is
submitted involving client, whether it be towards another client, a
member of staff or a third party, Dewlance.com have zero tolerance for
abusive behavior, (3) client is found to of been involved in any illegal
activities online and (4) clients invoices remain unpaid after One (1)
working day’s of notification. If due payments are not received after
Two (2) working days Dewlance.com have still not received payment
clients agreement will be terminated.
purchased by client, for any of the above reasons or reasons seen fit.
non-payment may be subject to a $20 reactivation fee. Clients
deactivated for non-payment or charge-back are subject to their data
being destroyed three days from suspension/charge-back date.
failed to pay your due payments within Three (3) working days from due
date then clients agreement will be terminated.
enabled on accounts by default. A request for this feature must be sent
to Technical Support before it can be used. The request must include a
domain name, username and explanation of why shell access is required.
We reserve the right to refuse this service to any client for any
report to the appropriate authorities any conduct by client or any of
clients customers or end users that Dewlance.com believe violates
applicable law, and (2) provide any information that it has about client
or any of its customers or end users in response to a formal or
informal request from a law enforcement or regulatory agency or in
response to a formal request in a civil action that on its face meets
the requirements for such a request.
immediate suspension/termination at the sole discretion of
Dewlance.com. All information available to Dewlance.com about the
fraudulent account(s) will be submitted to both local authorities as
well as any financial institutions involved. All fraud orders are
investigated and all fraudulent clients will be prosecuted to the
fullest extent of the law whether it is within the India, or overseas.
Dewlance.com. Dewlance.com will take no responsibility for any data loss
client, clients customers or end users suffer due to accidental delete
or loss. Dewlance.com is not responsible for data integrity, regardless
of circumstance. Dewlance.com strongly recommends keeping up to date and
off network backups to protect against data loss.
Friday) system backup at 12am BST. How ever, they are for administration
purposes only. We give no guarantees that they will be available to
downtime and account access may be denied to client, clients customers
and end users. If possible, Dewlance.com agrees to notify client of
these changes five (5) days prior to the planned Commencement date.
- FTP – 300 seconds
- Dial-Up – 10-15 minutes
- Telnet/SSH – 2 hours
dial-up access account. Multiple computers/networks are permitted to a
single Dewlance™ Internet Access service. Internet Access clientele are
responsible for maintaining/securing their computer systems. Should any
system become infected with a virus and/or spyware which causes or
threatens harm to the Dewlance™ network, Dewlance™ may suspend service
until the source of the problem is found and corrected.
of any laws, or otherwise prohibited by Dewlance™, is cause for
temporary account deactivation, server/service termination, or complete
cancellation of all account services. The Dewlance™ Abuse Dept will make
an attempt to contact the involved client via email when the first sign
of a possible violation is noted. This notification may occur before or
after a service is disabled. Alerts are provided as a courtesy. Prompt
responses to alerts are required. When an alert is sent, the designated
abuse contact is responsible for acknowledging his/her understanding of
the offense and providing an adequate response, to the satisfaction of
Dewlance™, within 24 hours of the notice. Failure to sufficiently
respond to an abuse alert will lead to suspension of any active services
involved in abusive activity and will result in a $65.00 fee. If
reactivation is warranted, all abuse fees and any outstanding service
fees must be paid prior to service being reactivated. Repeated abuse
and/or failure to respond to abuse alerts will result in service
address on record is valid and monitored at all times. This is the
address used for abuse notifications and warnings. The address may be
set within the client management interface.
found to originate from products and/or services under their care. In
any case involving unauthorized parties utilizing a Dewlance™ service
for abuse, the direct client/reseller is responsible for locating and
stopping all affected applications, until the source of the problem is
found and removed. Dewlance™ may opt to disable all services until the
client can perform such an investigation or the system can be secured or
reinstalled. If the support of Dewlance™ is required for the
investigation, the client agrees to compensate Dewlance™ at a rate of
$75 USD/hour for such service. Reinstallations are performed at a
flat-rate of $35 USD (which does not include any operating system
changes or licensing costs). Direct clients/resellers are responsible
for maintaining secure systems. This includes, but is not limited to:
- Requesting kernel updates
- Applying application patches
virtual private servers, user accounts/web sites, or third-party
applications. Direct clients/resellers with fully managed support
services, may be entitled to a higher level of support than clientele
with basic management.
suspension or termination (with or without refund, subject to
Dewlance.com’s discretion). Any accounts contained within Dewlance.com’s
network must adhere to the above policies. We reserve the right to
terminate any account without prior notice. If we terminate your account
for violating policy, you will forfeit your rights to a refund.
wish to post them on your own website that you have hosted with us, you
may do so. If you, your clients or end users break any term located on
this page, Dewlance.com reserves the right to suspend them, and the
owner (Master Reseller, Reseller) if deemed necessary.